Frequently Asked Questions

Plumbing refers to the system of pipes, fixtures, and other apparatuses used to distribute water, remove waste, and provide other essential services in buildings.

Some common plumbing problems include dripping taps, blocked drains, running toilets, leaking pipes, low water pressure, and water heater issues.

In Australia, plumbing can only be done by those with a plumbing licence. More so than many other trades, plumbing is closely tied to health and safety. Here are several reasons why:


Clean Water Supply:
Plumbing systems are responsible for delivering clean and safe water to homes and buildings. Any issues with the water supply, such as contamination or leaks, can pose significant health risks.

Waste Removal:
Proper plumbing ensures the effective removal of wastewater and sewage. Inadequate waste removal can lead to the spread of diseases and create unsanitary conditions.


Prevention of Waterborne Diseases:
Plumbing systems play a critical role in preventing waterborne diseases by ensuring that drinking water is free from contaminants. Backflow prevention devices are often installed to prevent the contamination of the water supply.

Gas Line Safety:
Plumbers are also involved in the installation and maintenance of gas lines. Properly functioning gas lines are essential for preventing gas leaks, which can be hazardous to health and safety.

Preventing Mould and Mildew:
Plumbing issues, such as leaks and water damage, can contribute to the growth of mould and mildew. Exposure to mould can lead to respiratory issues and other health problems.


Preventing Structural Damage:
Plumbing issues, if not addressed promptly, can lead to structural damage in buildings. This can compromise the safety of the structure and pose risks to occupants.

Preventing Flooding:
Plumbing systems, particularly those related to drainage, play a crucial role in preventing flooding. Flooding can cause significant damage to property and pose risks to health and safety.

Preventing Scalding and Burns:
Proper plumbing installation includes features such as temperature controls to prevent scalding from hot water. This is an important safety consideration, especially in homes with young children and the elderly.

Ensuring Adequate Ventilation:
Plumbing systems include ventilation systems that help prevent the build-up of harmful gases, such as methane. Adequate ventilation is crucial for maintaining indoor air quality and preventing health issues.

Compliance with Codes and Standards:
Plumbing work is subject to building codes and standards designed to ensure the health and safety of occupants. Compliance with these codes is essential to prevent hazards and maintain a safe living or working environment.

In case of a plumbing emergency, it’s important to locate and shut off the main water supply valve or isolation valve to prevent further water damage. You should then contact TPS on 4242 5652 who can provide immediate assistance. Our team can easily install an isolation valve in a convenient location for you, so next time you will know exactly what to do.

To prevent blocked or clogged drains, avoid pouring grease, oil, or coffee grounds down the sink, use drain guards to catch hair and debris, and periodically flush your drains with hot water and baking soda or vinegar. Similarly with the toilet, avoid using excess toilet paper and do not flush anything like baby wipes, facial tissues, hygiene products and kids toys. Have a plunger stored in the bathroom. At the first sign of the toilet water rising too high, or too low, plunge it immediately to dislodge minor blockages before they become serious.

If you live in towns with highly corrosive water then you should consider 6 monthly services. We see sacrificial anodes fully corroded in less than a year in certain areas. It’s highly recommended in most other areas to have your water heater serviced annually to ensure it doesn’t corrode beyond repair, and the safety valves are working properly. If you are exclusively running rain water into your water heater, then you only need to service them every 3 or so years. Regular maintenance will help extend all heater lifespans and prevent potential problems. Many manufacturers provide 10 year warranties, but this can be void quickly based on water quality and lack of servicing.

If you have a second toilet, then you could consider turning off the isolation tap (normally located just behind or beside the toilet) to the leaking toilet and then calling TPS on 4242 5652 to diagnose and fix the problem. Otherwise, just call us straight away.

If you have a leaking pipe, immediately turn off the water supply to that specific fixture, or the main water supply if necessary. Then, contact TPS on 4242 5652 to assess and repair the leak to prevent further damage and save your water. Sometimes this can manifest by a random green patch of grass, or the pump might be kicking in constantly, or you might just notice a rise in your water bill.

If you have low water pressure, you can check if the shut-off valve is fully open, remove mineral deposits from showerheads or tap aerators/limiters, and consider installing a water pressure booster pump if needed. If you have tried all of these options then give us a call.

The average lifespan of plumbing fixtures can vary depending on factors like usage, quality, and maintenance. For our region specifically, the quality of the water plays a huge part. Some plumbing fixtures come with in-built defences against poor water quality. Always use fixtures that meet the Australian standards and have the Australian WaterMark certification.

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